When creating a Sitecore Support package, what should you include?

Including diagnostic information when creating a Sitecore Support package is critical for troubleshooting and resolving issues effectively. This information typically encompasses logs, configurations, and system details that can provide Sitecore support teams with valuable insights into the environment where the issues are occurring. Diagnostic information helps in diagnosing problems accurately, ensuring that the support team has all necessary context to assist with solutions.

While other aspects like Sitecore credentials, a copy of the license agreement, and the latest configuration version may be relevant in different contexts, they do not directly aid in the immediate analysis and resolution of support-related issues. Focusing on providing comprehensive diagnostic information is essential for efficient support and troubleshooting within the Sitecore ecosystem.