When should you contact your regional sales office related to Sitecore?

In the context of working with Sitecore, contacting your regional sales office is primarily about addressing communication, timing, or access issues. These offices are equipped to assist with concerns that involve coordination with sales and other non-technical aspects of the customer relationship. Issues like these often require a direct line of communication to ensure that solutions align with business needs and timelines.

While deployment issues and specific technical guidance on script building are critical topics, they typically fall under the purview of technical support or development teams rather than sales offices. Similarly, discussions about new feature enhancements are usually directed towards product management or support rather than sales. Thus, the regional sales office serves primarily as a resource for clarifying operational and business-related queries, which makes it appropriate to reach out to them for communication-related concerns.